At Boss Shade Australia, we pride ourselves on crafting umbrellas with utmost care and adhering to the highest quality standards. Below is an outline of our warranty coverage:

Umbrellas	Fabric
	Residential	Commercial	Storm Cover	Frame + Mechanic
4mtr side post & 5mtr side posts	5 years with storm cover + 3 years pro-rate	3 years with Storm cover	3 years	6 years + 4 years pro-rate
Middle posts
3 – 4 – 5mtr	5 years + 3 years pro-rate	2 years	2 years	5 years
Awnings
3.0 – 5.5mtr	5 years	2 years	–	2 years on Motor and Frame

Warranty Coverage

Boss Shade Australia guarantees that all Boss Shade Australia Umbrellas installed in accordance with our guidelines will remain free from defects in materials and workmanship for the specified durations outlined below.

Key Warranty Information:

• Fabric Warranty: Applies exclusively to the umbrella canopy.
• Protection Covers: Covered under a separate warranty. These are optional accessories for standard products.
• Warranty for Residential and Commercial Use: Differentiated as per the table above.
• Optional Accessories Warranty: Includes items like rain gutters, drop blinds, smart batteries, hard-wire kits, and castor wheels, all covered for one year.
• Mounting Options Warranty: Covered under the frame warranty.

Warranty durations are calculated from the date of invoice.

 

Warranty Limitations

This warranty covers faults related to manufacturing defects, material quality, and mechanical failures, provided the umbrella is used and maintained appropriately. If repairs are performed under warranty, the warranty period will not be extended. Boss Shade Australia reserves the right to decide whether to repair or replace the defective item.

Exclusions

This warranty does not cover:

• Damage from accidents, negligence, storms, wind, water or snow accumulation, acts of God, incorrect installation, failure to follow Boss Shade Australia Care and Maintenance instructions, misuse, natural ageing, or fading.
• Damage caused by hazardous environments, such as industrial exposure or high salt levels.
• Minor colour variations between fabric, samples, and components due to the manufacturing process.
• Damage caused by third parties or unauthorised repairs.
• Labour costs for repairs performed by third parties.

Boss Shade Australia umbrellas are designed to endure outdoor conditions comfortable for human relaxation. However, this warranty does not cover fabric canopy deterioration due to normal use and exposure over time.

Limitation of Liability

Boss Shade Australia is not liable for any direct, indirect, incidental, or consequential damages, costs, or delays arising from your umbrella or its components. Except as explicitly stated, all other warranties, conditions, and liabilities are excluded.

 

Warranty Claims

For warranty claims, please contact Boss Shade Australia or the sales agent from whom you purchased your umbrella.

Warranty Disclaimer

All warranty claims are subject to the following terms and conditions:

Onsite Repair Efforts: We will make all reasonable efforts to complete any necessary repairs onsite before returning the item to minimize further inconvenience and shipping costs.

1. Return-to-Base Policy: All warranty-related work must be returned to our base location for assessment and servicing.
2. Client Responsibility: The client is responsible for covering any shipping, delivery, or transportation costs associated with returning the product to our base for warranty evaluation or repairs.
3. Warranty Coverage: The warranty covers defects or faults as outlined in the original warranty agreement and does not include damage caused by misuse, negligence, or unauthorized modifications.
4. Assessment and Approval: Warranty claims will be subject to a thorough assessment. Repairs or replacements will only be undertaken if the fault is deemed eligible under warranty terms.

If you have any questions or need further assistance, please contact us before returning your item.